What is the value of service design?

 

Nile is an experience and service design company based in Edinburgh. Our Master of Design for Services students produced this short film for them. As Nile says: “this video was created for everyone in the (Service Design) community to share and use. It details some great work from service design companies working in the UK and abroad, and aims to help to communicate the value of a service design approach to business audiences.”

Understanding this value is a key objective of this year’s Service Design Global Conference that is taking place in Cardiff during 18-20 November. Organised by the Service Design Network, the conference is exploring the issue of transformation: “understanding how service design connects with all areas of an organisation service design can support transformation on a much larger scale and achieve greater impact”.

Alongside a great programme of speakers, there is a workshop programme that includes a RIP+MIX session facilitated by Hazel White and myself of Open Change and University of Dundee. Our workshop was the first to sell out, but you can find further details on RIP+MIX from our website.

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