The problem with design management: it’s a guy thing

I have a problem with design management. I have never really been able to put my finger on it in a decisive way. But today I came closer.

Next week I will be lecturing in Rotterdam to postgraduate students on the excellent EURIB Masters course on design management. My theme is design leadership. This is an established field of inquiry and practice, but has been defined largely by the corporate concerns of management. I have less interest in this than the broader and more challenging question of design leadership in social design, the community and in the new ‘indie capitalist’ start-up culture.

However, there is a literature out there that explores definitions, interpretations and challenges of leadership in design – much of it based on extensive research – which I have been picking the bones out of.

The definitions that exist in the design management literature simply do not fit the new world of practice that many designers find themselves in today. So I decided to crowdsource some definitions. I tweeted: Tell me in a tweet: how do you define #designleadership?

What was sent to me in just a few hours were some great insights and interpretations, few if any fitting the conventional idea of design leadership. This is hardly surprising since design leadership is part of only very few individuals’ daily discourse. But it has certainly opened up some interesting themes to explore in Rotterdam and to write about more fully over the summer. I have clustered the responses fairly broadly. Some obviously fit under a number of clusters, but here we go.

Project management

These definitions focus on critical competencies in getting projects done well. Design leaders, it is perhaps inferred, are excellent, pragmatic and efficient managers and practitioners.

 @Doubleyouvee – someone who allows me 2 explore the boundaries of a brief but tells me to reel my neck in at the right time.

@First_Angle – design leadership is the ability to take control of a project & clearly portray the end result the client needs without issue

@Clearmapping – Compassion for those who pull off the all-nighters to deliver on time! *Usually day-in, day-out! : )

@FahdMSA – Design leadership is providing your creative ones with an open space in the right direction.

@cjarnold – #designleadership… the concerted act of framing, facilitating, and delivering on the promise of pragmatic creativity.

Strategy

Given the textbook definitions – which focus exclusively on the strategic role of design leadership – I had expected to see a few more of these. I have included the @wearesnook response here as it accords with one view of strategic leadership which focuses on the ‘designerly approach to solving problems’.

@jsheau – Leadership thru design thinking/approaches applied strategically.

@martyn_evans – Very simply… ‘the strategic deployment of design management’.

@wearesnook – leaders who think like designers

Great metaphors

In different ways, these definitions nail it really effectively: connecting, pathfinding and asking why.

@vanillainkUK – #designleadership is about connecting the dots

@DivaDesign – Design leaders are the Sherpas on the mountain of communication

@StuartUnited – By asking why all the time while dressed in black.

Vision, values and determination

Seeing a vision, holding on to values in the face of adversity and removing ego as you lead are the issues here. Putting others first, such as users, seems to be linked to this idea of leading with less ego.

@FDalmau – #designleadership is the capacity of transferring what only your eyes can see to the rest of humanity.

@craftfair – Sticking to your values under economic pressure.

@rbsquarebanana – Leading by example, without an egotistical bent.

@fwalasdair – putting the user / customer at the core of the organisation

Change in the world (not just business)

These two definitions focus on leading change, and in one case specifically regarding social change.

 @alamaffan – be an agent of change.

@CharlotteGorse – #designleadership is helping to activate social change for the better, connecting likeminds in a common purpose

Empowerment

In the definitive Handbook of Design Management (in which I am one of many contributors) empowerment is not even in the index. This term comes from psychology and philosophy, and has a close association with feminism.

 @EmmaWalkerCEO – Creating space to empower new opportunity and vision.

@jaycousins – #designleadership is empowering people to take the lead, so they can improve the world for themselves and others.

Gender

 @joannasaurusrex – #designleadership is female!

To be honest, my twitter experiment had given me more inspiration and ideas to mull over than three days of poring over all the literature and research. So why is this?

My contributor @joannasaurusrex has a vital insight. I asked her why female, and she replied: “because women are more emotive – and both good design and good leadership should have a mixture of structure and feeling”.

Much of the literature in design management and design leadership is based on studies of men. Actually, a very specific type of man – a white male designer who works for a large corporation. I have nothing against these people at all. Some of them indeed are my best friends. It is just that basing an entire academic and professional discipline around a really rather small section of humanity is somewhat questionable.

In an influential and highly well argued paper, The Soul of Design Leadership, a number of examples are used to define the essence of design leadership. And they are: Philippe Picaud, former design director of Decathlon; Thorsten Bjørn, senior creative director for LEGO; Chris Bangle, former design director of BMW Group; Chris Hacker, former design director of Aveda; Chuck Jones, former design director of Whirlpool; Stefano Marzano, CDO of Philips Electronics; Steve Jobs and Jonathan Ive of Apple. Can you see a pattern here?

Or how about this, another paper on this same theme that lists Jonathan Ive, Bill Moggridge, Chris Bangle, Terence Conran, Tim Brown, Philippe Starck, Patrick Whitney, John Thackara and a few others. I guess you get my drift.

It is not as if we are short of women who work in corporate design or who are highly influential in design: design leaders such as Vivienne Westwood, curators and journalists such as Helen Walters and Alice Rawsthorn, designer/researchers like Helen Storey. But they do not feature as exemplars in the corporate-focussed literature.

A new vision of leadership

We can link this issue to the general crisis of leadership that is now evident in our culture. I have written about this in the context of politics elsewhere in this blog. There is a general failure of leadership in the political, corporate and civic worlds. I would suggest that this failure can be directly attributed to redundant values that are rooted in conventional power relationships, such as patriarchy.

Thankfully there are alternative values evident in the new generation of leaders, and it is these that need to be embraced, nurtured and – dare I say – empowered. UpRising is a leadership programme and a venture launched and developed by the Young Foundation to support and train a new generation of public leaders, aiming to open pathways to leadership for talented young adults. In a survey of UpRisers, people were asked to identify the three most important values/attributes for a leader to have. The UpRisers chose putting community first (44%), emotional intelligence (43%), and commitment and determination (38%). To quote from the UpRiser report:

“When asked what is lacking in leadership, the general public cited honesty (55%), integrity (46%), and emotional intelligence (40%). UpRisers however chose emotional intelligence, honesty, and putting community first as their three top choices. These results indicate that people do know what they are looking for: a new model of leadership that is absent from current British power structures.”

My theory is that there is a wholly new set of values, qualities and practices emerging from a new generation of leaders (in design and elsewhere) and these are evident from my highly unscientific twitter survey. So, let me pull this together and suggest a provisional conclusion.

Design leadership is fundamentally about empowerment, it is about vision, driving change through design in the wider world, and is about the primacy of values. We find it in the corporate world, and we find it in the community. Design leadership helps us to create iPhones, and it helps us to create and sustain knitting groups. We see design leadership in start ups and in schools where teachers empower their pupils to learn and to gain self-respect through design and technology. Design leadership is about focussed determination. And it is about empathy, emotional intelligence, honesty and the primacy of others. Not ego.

Design leadership is practiced by women and men, of indeterminate ethnicity, of all social classes. It is exemplified by amateurs, activists and professionals. So to define such a concept through a partial and selective perspective evident in some current design management thinking is at best flawed.

Does this matter? Well, on one level no, not at all. One of my respondents who I consider to be a remarkable and visionary design leader tweeted in reply to my thanks for taking part to say “You’re welcome, never heard the term till today to be honest.” If anything, that is a far more pressing problem to address: the failure of this research and literature to connect with its professional constituency. But perhaps it is time to initiate a discussion about design leadership with this new generation of leaders.

@jaycousins @EmmaWalkerCEO @wearesnook @joannasaurusrex @vanillainkUK who contributed, are exemplary design leaders. I’m sure the others are too – I just don’t actually know them! So thanks to them all.

Design leaders empower others to creatively connect the dots. And yes, sometimes they wear black.

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Designing politics beyond the pasty – part one

When Cornish Pasties become the dominant political news story, then either it is a remarkably slow news day or there is something critically wrong with the state of politics. With yet another UK fatality in Afghanistan, and an imminent petrol tanker drivers’ strike, lack of news would not appear to be the problem. But militarism and industrial relations have long ceased to be the stuff of political debate. In our liberal democracy where all political parties jostle for position in the centre ground, ideological differences take on a much more subtle and seemingly bizarre form. So Ed Miliband and Ed Balls – the supposed intellectual heavyweights of the Labour Party – brandish sausage rolls to make their point. Meanwhile in Parliament, the Chancellor of the Exchequer was floored by a question that was not about his failure to manage the economy, but was about when he last bought a pasty at Greggs. When a Greggs pasty is the political hot potato of the day, then we really are in a pickle. Food for thought, eh?

In the last general election, 35% of registered electors failed to vote at all. According to the Electoral Commission, up to 6 million people do not even register to vote, so if we factor them in, then around 43% of eligible voters either don’t register, or stay at home on polling day. Thus, we have a Prime Minister representing a party that secured 19% of the eligible vote in the last general election. None of this is news, as rising voter apathy is well recognised across the political spectrum. But what is equally disturbing is apathy on the part of the political parties themselves to address an issue which, if neglected long enough, will simply destroy the democratic system.

Like just about everyone I know, I vote with a very heavy heart. The party I vote for has no vision, no creative imagination and no ability to engage people about issues that matter to them. My party of choice has abandoned most of its values and has enacted some policies and practices that I actively abhor. But they’re better than the other lot. Not much of a reason to vote though, is it? None of the parties address the long-term issues that our collective future depends on, preferring to focus on short term gains that are politically expedient. Consequently issues such as the ageing population, energy and transport policy, and the whole sustainability agenda are parked to one side. The pasty takes precedence.

There are two issues here. First is the tendency under liberal democracies for a coalescing around the centre ground, thereby removing ideology from politics and any sense of long term vision. As a consequence we choose not political alternatives based on a notion of a world we would like to live in, but technocratic alternatives based on how efficiently we think the world could be run. We vote on the basis of which party we think has the more competent leaders to make the decisions required to steer an advanced capitalist economy. Of course, we are not really qualified to choose on the basis of actual competence, so it boils down to which bloke looks the part. And right now it is all blokes.

Second, the conventions, cultures and methods of politics are wholly anachronistic and simply have no appeal or resonance with the majority of people as the British Social Attitudes Survey suggests (I think the bloke thing is a clue as to the reason for this). The world has moved on. Politics has not. I used to listen religiously to Any Questions on Radio 4. Two weeks ago after it had been on for five minutes, we switched it off. I do not want shouty people who seem incapable of listening or acknowledging other points of view in my house, thank you very much. It’s bad enough when you have to vote for them. I’m with Martin Amis on this one, who argues that British politics is full of “not very nice people – touchy, vain, power-hungry male politicians obsessed by maintaining face”. And that’s just the good ones.

Politics has failed the people. The irony here is that it has been politicians who have driven change everywhere else. We had to get more competitive and weed out the lame ducks. So the mines and shipyards were shut. We had to reform the public sector, so throughout education, healthcare and policing we have seen radical reforms and restructuring. We have all changed. We have all adapted. Meanwhile the political system remains largely as it was in the 19th century. No change there. There is a language and culture of conflict, secrecy and duplicity that has now become so profoundly unappealing and irrelevant to the way that the world works, that radical change in politics is no longer an option but a necessity for its very survival. Apathy becomes tempered when we are offered what appears to be authenticity and real choice in politics. George Galloway and the SNP are at least authentic. But do we really desire a politics based on sectionalism or nationhood?

It is time to design politics better.

In the second part of this post I will look at the inherently political role of design, initiatives by designers to creatively engage communities in rethinking their future, and some recent arguments suggesting that design itself could constitute a new politics.